Welcome to FAQ
Here are the most Frequently Asked Questions about Pearl-Flame Pearled Candles. If you can't find your answer here, please contact us via the chat button at the bottom right of your screen, through the online form here, or via email info@pearl-flame.com.
Ordering
Where can I enter my e-mail for the first order discount?
You can enter your e-mail on the popup that first appears when you enter the site. If you already closed it, you can find it again by clicking on the gift icon at the bottom left of your screen.
Do you offer wholesale/bulk options?
Yes, whether you're looking to resell Foton Candles at your store, or looking to purchase in bulk to use for decor, please contact our friendly team at wholesale@pearl-flame.com to tell us more about your business, where you're located, and which Foton products you're interested in.
Can I order colored AND scented Pearl Flame Candles?
Currently all of our scented versions only come in white. That said, you can add your own essential oils or candle fragrance oils to the colored ones to give them a scent. You can learn how to do that safely on our Instructions tab.
Shipping & Delivery
How long does it take to get my products?
We typically ship within 24 hours, and do our best to fulfill most orders the same day. You can see the transit times and expected delivery dates at checkout.
Please note fulfillment times can be extended during busy shopping seasons such as the holidays.
Contact us if you have a specific question/concern about delivery times.
Do you ship internationally?
We're currently available in the USA & select other countries around the world. You can find more detailed information in our Shipping Policy.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
How much does the shipping cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Using your Pearl&Flame
What container can I use?
Wondering which containers are safe to use with Pearl&Flame Pearled Candles? Fireproof containers are recommended, but it's possible to also use other containers safely as long as they're big enough. The key is to prevent the melt pool from reaching the container edge and to keep the container from heating up while burning. Generally, that means 4" minimum container width at the narrowest part but test it carefully and make sure it's not heating up while burning.Also, make sure to have at least 2 inches of pearls around each wick (use only one wick in a 4-inch wide container!), and least 1 inch between the bottom of the wick and the container bottom.
Can I use Pearl&Flame for floating candles?
Yes, all of our white pearls from Pearl&Flame float on water while our colored products are NOT suitable for floating candles. We recommend pouring at least a 2" height of white pearls on top of water and making sure the bottom of the wick is not touching the water. Just add any decorations you'd like into a vase, fill it with water until the decor is submerged, and then pour Pearl&Flame pearls on top.
What's the burn time?
The total burn time varies greatly based on how the product is used. Do you relight the same wick or refresh it each time? Do you use one or more wicks at a time? How long are you letting them burn before refreshing your candle? All these will affect how long your Pearl&Flame pearled candle will last.That said, the pearls burn slower compared to traditional candles and each 18oz Pearl&Flame Candle can provide up to 120 hours of burn time.Each wick lasts around 12 hours, and you get 30 wicks with every 18oz candle, 100 wicks with every XL Kit, and 200 candles with every Bulk Bag.How many pearls are in each 18oz Pearl&Flame Candle?Can I use a Pearl&Flame Candle in a drafty area?Do you offer any discounts for bulk purchases?
Can I reuse the candle pearls after using them as floating candles?
Yes! Just scoop out the pearls with a spoon or catch them in a fine-meshed strainer, then allow them to air dry on paper towels before reusing. The more you spread them out, the faster they will dry.
How can I extinguish pearled candles?
You have options! You can use a flame snuffer, dip the wick with a wick dipper, or simply blow it out gently. Nope, the pearls won't fly everywhere if you blow out the flame carefully. Check out our Accessories Kit for a bougie way to extinguish your candles!
Wicks
Do you have to use a new wick every time?
Nope, you can relight the same wick multiple times and burn it as long as it lasts. Each wick can burn around 12 hours. That said, we give you plenty of wicks with every pearled candle so you could refresh your candle as often as you'd like to make it look new again.
You can also cut the wick and re-use the part that hasn't been used yet, or flip the wick to bury the melt pool for zero waste while still making your candle look brand new. Keep in mind cutting the wick will shorten the burn time.
How long does a wick last?
Each wick lasts around 12 hours, and you get 30 wicks with every 18oz candle, 100 wicks with every XL Kit, and 200 wicks with every Bulk Bag.
Do I need to use a wick holder?
No, the fact that our wicks are NOT attached to the bottom of the jar makes them safer than traditional candles. When the wick gets close to running out, it simply falls over into the melt pool and self-extinguishes. This means if you accidentally leave your Pearl&Flame candle burning (which we of course do not recommend since it’s still real fire), the flame will go out after about 12 hours. Our instructions say to leave at least an inch of space between the bottom of the wick and the container, which means the wick will self-extinguish before the heat reaches the container.
My wood wicks won’t light – what am I doing wrong?
Wooden wicks can be trickier to light than regular cotton wicks. First, make sure to insert the wood wick almost entirely into the Pearl&Flame pearls – only about 1/8th of an inch should be visible (only the “PF” part of Pearl&Flame that’s engraved onto the wick). Next, hold the lighter on the wick until you see the pearls starting to melt around the wick. This may take several seconds, so keep holding the flame there until the pearls start melting and the wick stays lit after removing the lighter.
My wick extinguishes quickly, what am I doing wrong?
The most common reason why the wick is not burning for the full 12 hours is if the wick tip is left too far out of the pearls. When inserting the wick, aim to have only about a quarter-inch tip sticking out, just enough to light it. Leaving the wick our further will shorten the burn time.
Scents
Are they scented?
We offer both unscented and various scented versions. You can see all the scent descriptions in one of the images and in the drop-down menu on the product pages. Please note all of our colored versions currently only come unscented.
Can I order colored AND scented Foton Candles?
Currently all of our scented versions only come in white. That said, you can add your own essential oils or candle fragrance oils to the colored ones to give them a scent.
How strong are the scents?
Our pearled candles from Pearl&Flame are designed to provide a unique candle experience and are often used to create large centerpieces on dining tables. For this reason, the scent throw is designed to be on the milder side and not overwhelmingly strong.Please note that our candles will smell stronger when they’re unlit and in the package. Once lit, we aim to provide a mild to medium scent profile that is not strong or overwhelming.If you’re looking for a strong scented candle, Pearl&Flame is likely not right for you.
Can I add my own scent?
Yes, just choose one of our Scent Free products and add a few drops of your favorite essential oil or candle fragrance oil close to the wick BEFORE lighting it.
Please do so at your own risk and comfort level, keeping in mind oils are very flammable and should never be added to a burning candle. You'll find that some oils work better than others, so experiment carefully until you find some that work.
It is the user’s responsibility for all modifications made to the candles such as colors and scents.
Safety
Are Pearl&Flame candles safe?
Our pearls are made from highly purified plant-based wax, burning cleanly with minimal smoke or soot. They do not contain paraffin or any known allergens. Our scents do not contain parabens or phthalates.
You can also take some comfort knowing that pearled candles self-extinguish if accidentally spilled as the pearls snuff the flame. They also self-extinguish if accidentally left burning long-term, as the wick will eventually fall over and "drown" in the melt pool.
Are they pet-friendly / safe around dogs & cats?
Yes, our pearls are plant-based, clean-burning, and pet-friendly. We still recommend keeping them out of reach of pets since they’re technically not edible and burning with real fire, but you'll be glad to know the pearls are non-toxic and not expected to be harmful if a small amount is ingested.
You can also take some comfort knowing that pearled candles self-extinguish if accidentally spilled as the pearls snuff the flame.
What are the ingredients?
Pearl&Flame Candle pearls are plant-based, vegan, and burn cleanly with minimal smoke or soot. Our pearls are derived from certified sustainably sourced and highly purified coconut wax. They do not contain paraffin, soy or any known allergens. We use both natural and synthetic fragrances to scent our scented versions. Our scents are free of phthalates and parabens.
Are they safe to burn around birds?
We are proud to say that our product ingredients have been reviewed by veterinarians specializing in birds and they stated they've never seen a safer candle on the market!
That said, just like humans, pets and birds can potentially have individual sensitivities to certain fragrances etc. so we recommend not burning candles in the same room with birds just out of an abundance of caution. We also do offer a Scent Free option if you’re wanting to be extra careful.