Shipping & Return Policy

We offer free returns & refunds for quality-related issues. However, please note that for international returns outside the United States, the customer is responsible for any international shipping costs and applicable customs duties and taxes. If you have any questions or concerns about your order, please reach out to us via e-mail at info@pearl-flame.com. We do not offer free returns or refunds for preference-related complaints such as "I don't like the scent/color".We allow cancellations of orders that have not yet been shipped. Please contact us at info@pearl-flame.com if you wish to cancel your order for a full refund.